Subway®

App never loads changed my password and still says it’s invalid

I’ve not been able to sign in to your app for over a week due to constant login errors I wasn’t getting before. Even this latest update didn’t fix it. Please address this soon.

Subway has made it so that you can’t request a refund, call a location, or speak to anyone. They just take your money. The app has no customer support at all. Just don’t bother.

Sandwiches default to toppings and you have to physically remove items. This is a pain. And the restaurants won’t remake it.

CAUTION: this app is terrible and unfortunately you have to learn that after trying to trouble shoot . Will take money from your account but won’t send the order to the store and you’ll be there waiting and the employees can’t help as it’s the apps fault. DO NOT USE THE APP JUST GO IN AND ORDER OR USE DOORSASH THIS APP IS TERRIBLE AS SAID BY THE VAST MAJORITY OF REAL PEOPLE

The app is very buggy and will often be unable to complete charges. It has great deals but you won’t be able to order from them with the amount of bugs. I’ve ordered on the app 4 times recently and it only truly went through once. Then I go to the store and they don’t have it and I’m out of time.

App is outdated

Gotta be one of the worst apps I have ever come across if you forget your password forget about it. You have to create a whole new email and get a brand new phone number to create a new account. This thing sucks customer service on fixing that don’t even think about it might as well check out as guest, which denies you all the benefits with the codes when you’re trying to get a discount.

Sometimes my payment won’t go through, but with Little Caesars it always goes through.

This app literally always crashes once you add stuff to your bag and if you try to change it to curbside pickup. It will crash and say something’s wrong. You can refresh your bag and tell it to take you to the Home Screen but it will literally keep doing that loop. Never fixes itself even if you log out and log back in. So frustrating.

Just set up the app, with password and all, then it won’t let me sign in.

Awesome customer service

The best!

Since the new manager took over the Phelan branch it’s been so much friendlier and the employees make me feel so welcome.

Ordered on app, sent to store to pickup and they have no record of order. Card charged and will not honor rewards in app to reorder at store….noone can refund my card, no cust service number…what a waste of time. lost me as a customer!

This app is terrible. I have not been able to order using it for several years and have almost stopped going to Subway altogether

The app no longer lets you customize having extra meats or other things anymore. I have to order at the store to get the sandwich I normally want.

Ordering online was quick and easy

Good

Now that I’ve updated it, the app no longer works.