Airbnb

No customer service

Best company in the world.

Don’t download the app if you value your time, money and peace of mind.

I was homeless for an night thanks to Airbnb. I booked something that had an external deposit. This is not usually the case anywhere else I’ve used this app. When I reached out to the host, he was rude and said the amount I had for housing was non refundable. I called Airbnb they said they had waved the external deposit. When I arrived to the train station I got a message from the host. They were still requiring the deposit. Mind you my total Airbnb cost was supposed to be 330. The “deposit “ was 750. So I’m not sure where I was supposed to get 750 when my budget was 400 max for a place. I called many times, Airbnb said they’d call back. I never got a call from anyone . Finally I reach some guy who said he would look into it. I sent them messages via the app. And nothing . By the time I threw the towel on . Looked around to see if I could find a cheap hotel. Everything was booked. So I took Ubers too three places in hopes they’d have availability. When I realized there were no rooms in the area. It was 2:30am. I took a uber back to the main train station, and tried to find a place to sleep there. Because it’s not allowed to sleep at the train station. I was asked to leave. So thanks to lies, and fake promises from their agents. I was in the cold, In an unsafe city with my spouse and my little dog. I truly hope no one has to go through this experience. The takeaway is. Don’t use the app, they aren’t cheaper than any other app. And their selling point was no extra hidden deposits.

Don’t book through Airbnb. Go to VRBO. Airbnb sucks. As an owner they mistreat us

Hi David everything was great dispike what I went for my dad funeral. I will stay their again when I am in the area.

It has never asked. E to verify my identity before. This is frustrating. Now I have to wait until the next morning to get my reservation.

I was a host and was selling my property, couldn’t get a hold of anyone but the AI told me to tell my guests I was selling and to cancel the bookings and my account got banned because of told them what the AI told me to say.

8559 s Dante

Thanks for such a great app! Easy to use!

I got scammed for 1000USD and Airbnb said they had to be in favor of the host and the host was not going to return my money even though they did not let me check in the first night.

I have 5 good reviews on my account and keep getting denied for being 24 and need a adult that is 26 baby sit me air bnb should fix it

I planned on booking an Airbnb for a trip Im planning in May but literally EVERY. SINGLE. ONE. I requested for denied us by the host, Im not sure if it's the app or just bad timing. But when I go back to look at Airbnbs for my requested days the same places I've requested is still telling me it's available to book, Im confused?? How are they supposed to be making profit off of this if they keep denying me?? Mind you this is my very first time booking a Airbnb (on my own account) last year I booked an Airbnb on my husband's account and there were no problems at all. And yes we did try booking with his account too but same results...

Am done with this app ,How can I book for a room and later in the morning they blocked my account for no reason and sent me back my money….i tried using different email to access the Airbnb app but they keep blocking all my emails

During the war I had my flight canceled because the destination is Dubai and Airbnb don’t support me with the host to refund my money back since I can’t travel with my little kids due unsafely destination. I talk with the host he not reply back and when he reply back he didn’t give any solution unless to travel on the same dates with other airline which is more expensive and don’t care about our safety. He also rude with his way talking about more money even if I change the dates! He refused to cancel from his side to refund my amount and asking me to wait or I cancel from my side to take 50% of my amount! So even if you plan to travel any where and the host make you pay with %50 refund in case canceled don’t take it. Since you never know what will happen in the globe don’t lose your money!

I paid for the month of April and May with my host. And she sent me a photo that I didn’t pay?

Seriously?!?!?! You don’t have a wow category!! You get a 1star until you add the unique button

My brother died with an in app reservation for family stay made more than a year earlier and paid the initial downpayment as well over a year ago. We had no access to his Airbnb account, only a printout of the reservation # and payment details. I wanted to change the payment method for the final payment and asked to have his reservation info assigned to my Airbnb account. I emphasize, we wanted to keep the reservation. The customer service rep could not act and passed it along to back office for action. Without any notification, they cancelled the reservation, deactivated my brother’s account and refunded/credited his down payment to the credit card in his name alone. All terrible actions from the family’s standpoint. Now the reservation if open to anyone to take and the price is now $400 higher than my brother reserved. Airbnb and its relationship with customers is terrible and completely unresponsive!!!! …..no matter how many times they tell me how sorry they are for my loss.

We found Rusty Rock to be very comfortable, quite roomy, and clean. The outside areas are lovely, quickly accessible, and spacious. Our small group of “ole” college gals from the “60’s totally enjoyed it here!

They sent me an email weeks after my negative review of a booking of my stay with one of their hosts telling me they removed my review because it didn’t follow their policy with no details or explanation to why it was removed. And they left no wait to respond for more detail to why. Clearly they are trying to hide negative reviews so they can keep prices up and get more bookings. Complete shady way to do business!