CVS Health

Prescriptions always available in a timely manner

This insurance plan is an absolute joke. I’ve been on a roller coaster ride for the last four years - first the insurance will cover my med, then it doesn’t, then it will if I switch to a high deductible (which is outrageous btw) and reach my out of pocket max before it will cover any part of the cost. Ridiculous!! I absolutely HATE Caremark. But it’s the only prescription plan my employer offers.

I would just like to acknowledge the awesome team (Tiffany) at the pharmacy and Cornel, Stephanie, I believe. Their customer service is impeccable. K street NW Washington, DC Awesome, team

Way too much advertising. Not easy to navigate. The important topics should be on the top.

CVS DOES THINGS RIGHT!

great improvement

I find it impossible to get a refill when I need it now over the phone. I have specific drugs for sleep and pain control 3x a day. When I phone in now to just put in my script number it won’t allow that as a choice. AI Keeps asking me to choose from the list they provide, and none of the chooses are what I need. It used to be sooo easy to get my refills and now I have to sit and listen to AI trying to pronounce 16 scrip ( obviously from scripts for the last 20 years ). And the way she was pronouncing the names of the scripts was actually comedic! Hilarious or not, she does a terrible job of it — you need to FIRE her or let customers say what they need to say. You will lose customers if you don’t immediately make much needed revisions to your AI system. Just thought you should know, as a physician and clinic owner myself, we always listen to “gripes” from patients if things seem to not be going as they should. Then we have the choice to correct them. Regards, VW 4/14/26.

It logs me out a lot and after I logged back in it got rid of everything I had put in my cart! I asked for help in the app and the chat bot doesn’t know how to help and doesn’t offer a person

Would really like to a pharmacist instead of a computer

This app ALWAYS states I don’t have an internet connection when I do! I am currently stuck in a loop signing in a loop of the app requesting my birthdate to verify prescriptions so I can manage them

Satisfied customer

I appreciate the app much more now, it is functioning well!

Trying to get a pharmacist on the phone is impossible

Please hire someone that knows how to develop a website. Nothing works, NOTHING! It’s not always the same thing, so I know it’s a developer problem.

Staff members are courteous, place organized, clean

👍

Best version yet

Why is the CVS app not working on my IPad. On 4/13 I deleted the app, downloaded it new, signed in with my credentials and still can’t open my savings and coupons tab. Yet, I can do so on my IPhone.

This app gets worse and worse. CVS doesn't spend money on a competent app designer for something as important as RX fulfillment.

Time saver love the pharmacy portion to reorder prescriptions.