ID.me Authenticator

Spent 40 minutes trying to delete an account I used once and I got no where. Can’t login, can’t use the app, cant authenticate my account, can’t get help from customer service

Can’t link account as and not user friendly

I find it really challenging that my government has made me work with this organization. I’m waiting on important funds to arrive to me and this company is conflating accounts that are not mine. All of their support is in app so good luck if you forget your password. I am currently waiting over an hour for an issue that’s on their side and they created. This is unacceptable treatment by my government via ID.me

Code generator failed

Unable to review my account; tried multiple times. Stated I was in, however never was.

It keeps asking the same stupid question

I can’t figure out how to use it and no one will help it’s been over a month

I would write a detailed description of how horrible ID.me is but after explaining a million times to their stupid AI bot and to customer support emails that just respond back with an automated email that does not help you with your issue, I think I’d rather not. All I can say is, do NOT waste your time like I did.

Where do I send the invoice for you wasting everyone’s time?

Complicates authentication to the max.

There is no way anyone over 55 would ever figure this app out. Very complicated and time consuming. A real unnecessary app.

Trash

I am completely verified. Many times over. But NO MATTER WHAT—when it says, “you may now close this window” (after verifying), nothing happens. I am asked to sign into I’d, over & over & over. It’s a “doo loop.” For IRS, SSA, & other gov sites. It’s maddening.

Needs to be able to support more then one user I had mistakenly tide my number to my mothers account now I cant use IDme for myself

I’ve tried several times now to give them the information they want and all I get is a runaround just like everybody else said !!!

I cannot make it work. Unless

Profile info is wrong; no customer support

Tried to set it up but during the authentication process it got stuck. Next thing I know account is suspended and I haven’t received a response on recovery. Don’t use.

I had tried more than a dozen time to add my account on my mobile phone and it unable to pass through the code generator to set up with push notifications. Only giving me 60 seconds to enter the code and during the time, another codes popped up… aarrrgggh The app gave me anxiety attacks and it took me more than an hour just to go and jumping hoops

GIving code as Al l zeros.